We've visited several places in Dubai for Sohoor (after iftar) and were inraged by the bad service extended from four and five stars venues.
Lately we went to City of Arabia, the place where it is supposed to be dedicated to Ramadan tent, calm music, nice food, shisha, service etc...
Well, this is everything but we have received!
The place had a capacity of more than 900 guests to start with, nice couches, nice lighting, nice decoration on the outside, bad from the inside (too much of linnen sheets, i felt in a porn bedroom! shoot-out).
Yes, they had 3 to 4 on the outside, but soon after two hours they cancelled it as they ran out of space, or the valets just didn't want to drive and park your car far away to come running back! So if you were on high heels??? you had to walk all the way, sweat you way up the corridors to reach the entrance again!
Five chinese girls were at the entrance!!!! why is that? I don't know a slice! They even don't speak english! We skipped them as we already had a reservation and friends waiting inside.
We were repeatedly served by three different waitresses for the same orders.
Lebanese of course...what else could it be, for it to get the media rage?
Service???????????????? here it comes:
-Shisha? forget it... they had only two people serving 900 guests.... so if you get your shisha, you certainly have to dream in getting a coal (nara) for it. I had to ask like 10 times and wait for an hour for a coal...then I asked a head-change that itself came after another hour!
-Food? came late, cold with very small portions! When I asked for Jellab, I did so repeatdly and had to point it out from the menu.
-The only thing that came quickly is the Pepsi!
It's already after mid-night and we were upset like never.... then the waitress came by herself asking whether we need the bill to be prepared!!!!!!!!!
We certainly said yes......... but where is the bill???? in your dreams.
The staff were seen like 6 of'm surroung the counter and working out the bills for customers!
It took them 45 minutes to get the louzy bill of Dhs1,300....
Bottom Line: Stay at home!!!! Don't get caught with the ARTIFICIAL arabian attraction... the real deal is in Lebanon 'wbasss!
Advice? yes, ofcourse:
If ever you want such events to succeed... don't go cheap and surrender to europeans or far-eastern event managers when preparing for middle-eastern events!
I'm not trying to be discriminative here, but they used to hire Lebanese for best management styles in the region... once they got the ropes, things changed to cutting costs...hence lost touch, and ... taste.